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Case Study · Emergency Response · Retail

Reopening 18 stores  after a tornado.

When a national big-box retailer lost power at 18 locations, LDR coordinated emergency power, cleanup, sanitation, and cold storage to help every store reopen.

A generator and refrigerated container staged at a big-box store during roof repairs after a tornado.
Tornado recovery · Big-box retailer · Spring 2024
The outcome

18 big-box stores back online.

The Emergency

A tornado knocked out power at 18 stores when nearby communities needed them most.

In the spring of 2024, a powerful tornado system struck a region where one of the nation's largest big-box retailers operated 18 brick-and-mortar locations. Every store lost power, putting refrigerated and perishable inventory at risk.

Nearby communities depended on these stores for generators, batteries, bottled water, and emergency supplies. Each hour offline delayed access to necessary goods.

The retailer needed temporary power, debris cleanup, portable sanitation, and refrigerated trailers across all 18 locations. It called LDR to coordinate the response.

Downed utility pole and transformer with snapped wires after tornado, cordoned off with caution tape
The LDR Solution

LDR coordinated 4 emergency services across 18 locations.

LDR coordinated crews, equipment, local utilities, and site managers to support each store.

How the response unfolded

Sunrise
Emergency team activated.
LDR activated its emergency team at dawn on Sunday and mobilized crews from across the state.
Within hours
Equipment on site.
Generators, refrigerated trailers, portable sanitation, and debris cleanup crews arrived at all 18 stores.
Operations restored
Stores reopened.
Temporary power and support services returned all 18 locations to operating condition.
Days after
Stores supported local recovery.
Reopened locations supplied essential goods to the surrounding communities.
  • Industrial-grade generators restored electricity at affected stores.
  • Debris cleanup crews cleared safe access for on-site workers.
  • Portable sanitation units provided private, hygienic facilities for workers.
  • Refrigerated trailers protected salvageable inventory.
  • Direct coordination kept local utility providers and site managers aligned.
The outcome

All 18 stores resumed operations and supported local recovery.

18Stores back online
<24 hrsActivation to on site
4Emergency service lines
1National contract awarded

With the stores reopened, families, first responders, and repair crews could get fuel, food, batteries, and emergency supplies. Based on the response, the retailer awarded LDR an ongoing services contract.

Plan your multi-site response before an emergency.

Talk with LDR about securing power, sanitation, cleanup, and cold storage across your locations.

No obligation · 24/7/365 emergency line · Nationwide