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Case Study · Emergency Response · Pharmacy · Healthcare

LDR coordinated cleanup and sanitation to keep pharmacies open through a winter storm system.

After frozen pipes burst and flooded stores across several U.S. regions, LDR mobilized crews for flood cleanup, contamination control, and portable restrooms.

A pharmacy entrance with the walkway cleared and salted during a snowstorm.
Winter storm system · national pharmacy chain · 2021
The result

Communities retained prescription access through the storms.

The Emergency

Burst pipes flooded pharmacies.

A 2021 winter storm system brought subfreezing temperatures to several U.S. regions. Frozen pipes burst at multiple stores, flooding floors, damaging infrastructure, and creating contamination risks.

Restrooms went out of service, creating sanitation concerns for staff and customers. Store closures would have cut local communities off from essential prescriptions during a public emergency. At the peak of the crisis, LDR fielded as many as 15 calls per day.

Icicles forming on frozen metal pipe joint at risk of freezing and bursting in cold weather

The LDR Solution

LDR mobilized crews and prioritized the hardest-hit stores.

  • Flood cleanup and water removal addressed flooding, protected infrastructure, and reduced downtime.
  • Contamination control helped restore safe, sanitary conditions in affected areas.
  • Portable restrooms supported staff and customers while plumbing was offline.
The Outcome

Stores remained open and communities retained access to prescriptions.

The pharmacy chain remained open and sanitary through the winter storm system. Customers in affected areas continued receiving medications and healthcare essentials without interruption, with store downtime kept to a minimum.

For Multi-Site Leaders

4 priorities for a pharmacy chain's winter response.

Treat store closure as a community-access risk. A closed pharmacy can cut a community off from prescriptions. The response plan must prioritize continued access.
Cover sanitation during plumbing outages. Portable restrooms and contamination control support staff and customers while plumbing is out of service.
Prepare for simultaneous calls across regions. Calls across several regions require a network that can mobilize multiple crews at the same time.
Plan cleanup around pharmacy operations. Flood cleanup around a pharmacy's inventory requires a response designed for that environment.

Prepare every pharmacy location for the next freeze.

Speak with LDR about cleanup, contamination control, portable sanitation, and multi-site response priorities.

No obligation · 24/7/365 emergency line · nationwide